Last updated · 20 September 2026

Cancellation & Refund Policy

How cancellations, refunds, and delivery work for Food Skills Training, sold by Food Skills Training Co., Ltd.. We sell two things: online course access (a service) and optional printed certificates (a physical good). Each has its own terms below.

Online courses — cancellation

Course access is a digital service delivered immediately: the moment your payment completes, all lessons and the exam are unlocked in your account.
You may cancel a course purchase within 7 days of payment, provided you have not started any lesson or made any exam attempt. Cancelling within that window gives a full refund.
Once a lesson has been started, an exam attempted, or a certificate issued, the service has been consumed and the purchase can no longer be cancelled.
Renewal purchases (buying access again after a certificate expires) follow the same rule from the date of the renewal payment.
To cancel, contact support@food-skills.com or LINE @929pevsu from the email or account you purchased with, and tell us the course name and purchase date. We confirm within 2 business days.

Online courses — refunds

A refund is issued only for a cancellation that meets the conditions above, or when we cannot deliver the course (for example a course is withdrawn before you could complete it). In every other case there is no refund.
Refunds always go back to the original payment channel; we cannot refund to a different card, account, or in cash.
Paid on the website (card or PromptPay via Omise): we issue the refund through Omise within 5 business days of approval; your bank or card issuer then takes 5–10 business days to show it.
Paid in the iPhone app (Apple App Store): refunds for in-app purchases are decided and paid by Apple. Request one at reportaproblem.apple.com; we will confirm to Apple that the course was not used when asked.
Paid in the Android app (Google Play): refunds are processed by Google Play. Request one through your Google Play order history; we will support the request for an unused course.
When a refund is issued, access to the course is removed from your account and any certificate for it is cancelled.

Printed certificates — shipping

A printed certificate is optional and ordered from the Certificates screen in the app after you pass the exam. The delivery fee is shown before you confirm.
We print and dispatch within 5 business days of receiving your payment, to the recipient name and address you entered.
Delivery is by Thailand Post (registered or EMS) or a courier, with a tracking number shown in the app. Typical transit within Thailand is 2–5 business days after dispatch. We currently ship within Thailand only.
Delays: if the carrier reports a delay we will tell you and keep the tracking updated. If a shipment is confirmed lost by the carrier, we reprint and resend at no charge. We cannot refund the delivery fee for delays caused by the carrier, by an incorrect or incomplete address, or by the recipient being unavailable.

Printed certificates — cancellation and refunds

You may cancel a printed-certificate order any time before it is dispatched, for a full refund of the delivery fee.
After dispatch the order cannot be cancelled and the fee is not refundable, because the item is personalised and already in transit.
If the certificate arrives damaged or with incorrect details, tell us within 14 days of delivery with a photo, and we will reprint and resend it free of charge.
Refunds of the delivery fee go back to the original payment channel, on the same timelines as course refunds above.

Disputes and contact

If something went wrong with a payment, please contact us before opening a dispute with your bank or card issuer — most issues are resolved within 2 business days.
Food Skills Training Co., Ltd. (บริษัท ฟู้ดสกิล เทรนนิ่ง จำกัด), tax ID 0135569015174, 29/20 Supalak Village, Moo 14, Lam Luk Ka Sub-district, Lam Luk Ka District, Pathum Thani, Thailand.
Email support@food-skills.com · LINE @929pevsu. We reply within 24 hours on business days.